Managing paid seats and the Dodo billing portal

Workspace owners can manage paid seats and billing details from the billing settings area in Timether.

Paid seats are used for active workspace users who need write access, such as Owners, Managers, and Members. Viewer users are free and do not consume a paid seat.

Who can manage billing?

Only the workspace Owner can manage billing, subscription details, and paid seat quantities.

Managers can help manage members and workspace settings, but they cannot update the subscription or billing details.

Managing paid seats

To update the number of paid seats:

1. Go to Workspace Settings.

2. Open Billing or Subscription Settings.

3. Find the paid seats section.

4. Increase or decrease the seat quantity as needed.

5. Confirm the change.

Once updated, the new seat quantity will apply to your workspace subscription.

When to add more seats

You should add more paid seats when more people need active write access to the workspace.

Paid seats are required for:

• Owner

• Manager

• Member

You may need to add seats when inviting new team members, upgrading a Viewer to Member, or giving someone Manager access.

If your workspace has reached its paid seat limit, newly invited users may join as Viewers until the Owner adds more paid seats.

When to reduce seats

You can reduce paid seats if your team size has changed and you no longer need as many active write-access users.

Before reducing seats, make sure your current number of Owners, Managers, and Members does not exceed the new seat quantity.

Viewers do not count toward paid seats, so they can remain in the workspace without affecting your paid seat count.

How seat changes sync with Dodo Payments

Timether uses Dodo Payments for subscription billing.

When the workspace Owner changes the paid seat quantity in Timether, the updated seat count is synced to Dodo automatically.

This keeps your Timether workspace and billing subscription aligned, so your subscription reflects the number of paid seats currently assigned to the workspace.

Opening the Dodo billing portal

To manage payment and invoice details:

1. Go to Workspace Settings.

2. Open Billing or Subscription Settings.

3. Click Manage Billing.

4. Timether will open the secure Dodo Customer Portal.

The Dodo Customer Portal is where you can manage billing information connected to your subscription.

What you can do in the Dodo Customer Portal

Inside the secure Dodo Customer Portal, workspace Owners can:

• Change or update credit card details

• View payment history

• Download invoices

• Review subscription billing information

• Manage customer billing details

This portal is handled securely through Dodo Payments, so sensitive payment information is managed outside Timether.

Downloading invoices

To download billing invoices:

1. Open Manage Billing from Timether billing settings.

2. Enter the Dodo Customer Portal.

3. Go to your invoice or payment history section.

4. Select the invoice you need.

5. Download it for your records.

This is useful for accounting, tax records, reimbursement, or internal finance reviews.

Important note about ownership

Billing access is limited to the workspace Owner.

If a Manager or Member needs a billing invoice or payment update, they should contact the workspace Owner. The Owner can open the Dodo Customer Portal and make the required changes.