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Billing & Subscription Management

By Lahiru Himesh Madusanka
• 3 articles

Billing plans: Solo Pro, Team, and Business

Billing plans: Solo Pro, Team, and Business Timether offers different plans depending on how you work. You can use Timether as an individual, a freelancer, a small team, or a growing business that needs more workspace control and collaboration features. This article explains what each plan includes so you can choose the right one for your workflow. Free plan The Free plan is a good starting point for basic time tracking. It is designed for one person who wants to track time, organize work, and review basic reports without paid features. The Free plan includes: - 1 member limit - Basic time tracking - Projects - Clients - Tags - Reports - Timesheets The Free plan does not include: - Invoice generation - Connected companion apps - Chrome extension access - Firefox extension access - Desktop app connectivity - Mobile app connectivity - API token access This plan is best if you only need simple time tracking and do not need invoicing, integrations, or companion apps. Solo Pro plan The Solo Pro plan is designed for individual freelancers and solo professionals. It includes the core time tracking features from the Free plan, plus tools that help you bill clients and work across Timether’s companion apps. Solo Pro costs $2.99 per month. Solo Pro adds: - Invoice generation - Exports - Chrome extension connectivity - Firefox extension connectivity - Desktop app connectivity - Mobile app connectivity Solo Pro is limited to 1 member. This means it is made for individual use only. It does not include shared workspaces, member invites, team roles, or public API token access. Solo Pro is best if you work alone, track client time, and want to generate invoices or use Timether from browser extensions, desktop, or mobile apps. Team plan The Team plan is designed for teams that need to work together in a shared workspace. Team costs $4.99 per user per month. The Team plan includes collaboration features such as: - Shared workspaces - Member invitations - Workspace roles - Team projects - Team timesheets - Team reports - Public API token management This plan is useful when more than one person needs to track time inside the same workspace. Team members can be invited with different roles, such as Owner, Manager, Member, or Viewer. Paid seats are required for active write-access users, while Viewer access is free and read-only. The Team plan is best for small teams, agencies, studios, and businesses that need shared project tracking and team visibility. Business plan The Business plan is designed for advanced organizations that need more control, visibility, and workspace customization. Business costs $7.99 per user per month. Business includes everything in the Team plan, plus advanced features such as: - Workspace activity logs - Audit trails - Planning insights - Priority support - Advanced workspace branding controls - Custom workspace name - Custom workspace brand color Workspace activity logs help organizations review important actions inside the workspace. This is useful for accountability, auditing, and understanding team activity. Planning insights help teams make better decisions using tracked time and workspace data. Advanced branding controls allow the workspace to feel more aligned with your company or team identity. The Business plan is best for growing teams, established companies, and organizations that need stronger visibility, support, and workspace customization. Choosing the right plan Choose the Free plan if you only need basic time tracking for yourself. Choose Solo Pro if you are a freelancer or solo worker who needs invoicing, exports, and companion app access. Choose Team if you need to invite people, manage roles, work in shared workspaces, and use API tokens. Choose Business if your organization needs audit trails, planning insights, priority support, and advanced workspace branding. Upgrading your plan You can upgrade your plan from the billing or subscription settings area in Timether. When upgrading, choose the plan that matches how many people need to actively work in your workspace and which features you need. For Team and Business plans, make sure you have enough paid seats for Owners, Managers, and Members who need write access.

Last updated on May 19, 2026

Managing paid seats and the Dodo billing portal

Managing paid seats and the Dodo billing portal Workspace owners can manage paid seats and billing details from the billing settings area in Timether. Paid seats are used for active workspace users who need write access, such as Owners, Managers, and Members. Viewer users are free and do not consume a paid seat. Who can manage billing? Only the workspace Owner can manage billing, subscription details, and paid seat quantities. Managers can help manage members and workspace settings, but they cannot update the subscription or billing details. Managing paid seats To update the number of paid seats: 1. Go to Workspace Settings. 2. Open Billing or Subscription Settings. 3. Find the paid seats section. 4. Increase or decrease the seat quantity as needed. 5. Confirm the change. Once updated, the new seat quantity will apply to your workspace subscription. When to add more seats You should add more paid seats when more people need active write access to the workspace. Paid seats are required for: - Owner - Manager - Member You may need to add seats when inviting new team members, upgrading a Viewer to Member, or giving someone Manager access. If your workspace has reached its paid seat limit, newly invited users may join as Viewers until the Owner adds more paid seats. When to reduce seats You can reduce paid seats if your team size has changed and you no longer need as many active write-access users. Before reducing seats, make sure your current number of Owners, Managers, and Members does not exceed the new seat quantity. Viewers do not count toward paid seats, so they can remain in the workspace without affecting your paid seat count. How seat changes sync with Dodo Payments Timether uses Dodo Payments for subscription billing. When the workspace Owner changes the paid seat quantity in Timether, the updated seat count is synced to Dodo automatically. This keeps your Timether workspace and billing subscription aligned, so your subscription reflects the number of paid seats currently assigned to the workspace. Opening the Dodo billing portal To manage payment and invoice details: 1. Go to Workspace Settings. 2. Open Billing or Subscription Settings. 3. Click Manage Billing. 4. Timether will open the secure Dodo Customer Portal. The Dodo Customer Portal is where you can manage billing information connected to your subscription. What you can do in the Dodo Customer Portal Inside the secure Dodo Customer Portal, workspace Owners can: - Change or update credit card details - View payment history - Download invoices - Review subscription billing information - Manage customer billing details This portal is handled securely through Dodo Payments, so sensitive payment information is managed outside Timether. Downloading invoices To download billing invoices: 1. Open Manage Billing from Timether billing settings. 2. Enter the Dodo Customer Portal. 3. Go to your invoice or payment history section. 4. Select the invoice you need. 5. Download it for your records. This is useful for accounting, tax records, reimbursement, or internal finance reviews. Important note about ownership Billing access is limited to the workspace Owner. If a Manager or Member needs a billing invoice or payment update, they should contact the workspace Owner. The Owner can open the Dodo Customer Portal and make the required changes.

Last updated on May 19, 2026

Handling payment issues: grace periods and read-only state

Handling payment issues: grace periods and read-only state If a subscription payment fails, Timether gives your workspace time to resolve the issue before limiting access. This helps prevent sudden disruption and gives the workspace Owner a chance to update payment details, retry the payment, or fix any billing problem. What happens when a renewal payment fails? When a subscription renewal payment fails, Timether starts a 14-day grace period. During this grace period, your workspace remains active. You can continue to: - Start and save timers - Create time entries - Edit time entries - Manage projects - Manage clients - Manage tags - Invite and manage members, depending on your role - Use reports and timesheets - Continue normal workspace activity You may see billing warnings inside the workspace during this period. These warnings are shown so the workspace Owner knows that payment needs attention. What is the grace period? The grace period is a temporary 14-day window after a failed subscription renewal payment. During this time, Timether does not immediately block your team from working. This gives the Owner enough time to update the payment method or resolve the failed payment through the billing portal. Who can fix the billing issue? Billing issues must be handled by the workspace Owner. Only the Owner can access subscription settings, manage billing, and open the secure Dodo Customer Portal. Managers, Members, and Viewers may see workspace warnings, but they cannot update payment details unless they are also the Owner. What happens if the grace period expires? If the 14-day grace period ends and the payment has still not been completed, the workspace will switch to a read-only state. In read-only mode, your historical data remains safe and visible, but new changes are blocked. This means you can still view existing information, but you cannot create or update workspace data until billing is resolved. What is blocked in read-only state? When a workspace is read-only, write actions are blocked. This may include: - Starting timers - Saving active timers - Creating manual time entries - Editing time entries - Deleting time entries - Creating or editing projects - Creating or editing clients - Creating or editing tags - Creating invoices - Updating workspace data The exact action may depend on your role and the area of the app you are using, but the main rule is that new writes are not allowed while the workspace is in read-only mode. What remains available? Your historical workspace data remains intact. You can still view existing records, such as: - Past time entries - Timesheets - Reports - Clients - Projects - Tags - Invoices - Workspace history Timether does not delete your data because of a failed payment. The read-only state is used to pause new activity until the subscription issue is resolved. API behavior in read-only state If your workspace uses API integrations, write requests will also be blocked while the workspace is in read-only mode. API integrations may receive a billing_read_only error. This means the workspace cannot accept write actions through the API until the billing issue is fixed. Read access may still be available, depending on the API endpoint and permissions. How to restore active access To restore full workspace access, the workspace Owner should update the billing details through the Dodo Customer Portal. To resolve the issue: 1. Go to Workspace Settings. 2. Open Billing or Subscription Settings. 3. Click Manage Billing. 4. Open the secure Dodo Customer Portal. 5. Update the payment method or billing details. 6. Complete the failed payment or allow the renewal to retry. Once the payment is successful, Timether will restore active access to the workspace. When access is restored After the billing issue is resolved, the workspace should return to active status immediately. Once restored, users can continue creating and updating workspace data as usual. Timers, time entries, projects, clients, reports, invoices, and API integrations can continue working normally based on the workspace plan and user permissions. Why Timether uses read-only mode Read-only mode protects your data while preventing unpaid subscription usage from continuing indefinitely. It also helps avoid panic because your historical records are not removed or hidden. Even if the workspace becomes read-only, your previous time tracking, invoices, reports, and workspace records remain available for review.

Last updated on May 19, 2026